Returns & Exchanges

We stand behind our products 100%

We work with the best manufacturers in Turkey to produce the highest quality textiles that will meet, if not exceed, your expectations. If you are not completely satisfied with your purchase, we will gladly offer you an exchange or refund of the merchandise price within 14 days of receipt of the product.

Please note that return shipping charges are non-refundable, unless the item received is incorrect or damaged. In that case, please contact our Customer Service team at prior to sending the product back so that we can provide you with a return shipping label. Note: Please be aware that most Lualoha's are handloomed, meaning occasional variances in color may occur, along with other loom inconsistencies. This is normal and to be expected with the nature of hand-made, loomed products.

To return an item for any other reason, please send us the tracking number of your return shipment to so our warehouse team knows to expect your shipment. Please send the unused items with the packing slip, and return, store credit, or exchange instructions to:


attn. Return
6405 Inducon Drive West
Sanborn, NY
14132, USA


524 Main
Hudson, Qc
J0P 1H0, Canada