Returns & Exchanges

We stand behind our products 100%

We work with the best manufacturers in Turkey to produce the highest quality textiles that will meet, if not exceed, your expectations. If you are not completely satisfied with your purchase, we will gladly offer you an exchange or refund of the merchandise price within 14 days of receipt of the product.

Please note that return shipping charges are non-refundable, unless the item received is incorrect or damaged. In that case, please contact our Customer Service team at prior to sending the product back so that we can provide you with a return shipping label. Note: Please be aware that most Lualoha's are handloomed, meaning occasional variances in color may occur, along with other loom inconsistencies. This is normal and to be expected with the nature of hand-made, loomed products. Please also note that we use cornstarch as part of our production process to starch the threads of all Lualoha towels and cover ups. While every Lualoha is prewash es before being packaged, some starch might be left in the fabric  a quick wash and press for the cover ups will remove any remaining starch and your Lualoha will be ready to use and enjoy for years to come.

To return an item for any other reason, please send us the tracking number of your return shipment to Please note that we can only accept returns with tracking numbers and only if we were informed of the incoming shipment. This step is necessary to ensure our warehouse team expects the return and can process it properly.
Processing times can be up to 14 business days but returns are usually processed in under 10 days.
Please send the unused items with the packing slip, and return, store credit, or exchange instructions to:


attn. Return
17224 S. Figueroa Street, Suite #A9581
Gardena, CA
90248, USA



102-524 Main
Hudson, QC
J0P 1H0, Canada